Please contact me on twitter @kohichapps on DM if you have received damaged products! I will be happy to replace them for you.
For items that do not make it to your property due to complications with address, there are three options.
1.) I will refund the product price not including shipping.
2.) The customer needs to purchase just the shipping price so I can attempt to ship to another address.
3.) If it is my own fault for mistyping the address, I will cover the shipping cost to have it sent again.
If the products in your package are incorrect, please contact me on twitter @kohichapps so I can help fix the problem! I will cover the shipping price in this case scenario! Thank you!